DONGGUAN OHORY ELECTRIC TECHNOLOGY CO.,LTD company FAQ

General Questions

1. What is a busduct?

   • A busduct is a system for distributing electrical power with busbars in a protective enclosure, including straight lengths, fittings, devices, and accessories.

2. What are the applications of busduct systems?

   • Busduct systems are used in factories, commercial centers, high-rise buildings, data centers, and other power distribution areas.

3. What is the difference between busduct and cable systems?

   • Busduct systems offer higher power capacity, better heat dissipation, and easier installation compared to cable systems.

4. What materials are used in busduct systems?

   • High-purity electrolytic copper, aluminum alloys, nylon insulating plastic, and galvanized steel.

5. What certifications do your busduct systems have?

   • Certifications include IEC61439-6, UL857, CE, and compliance with various fire resistance and seismic standards.

6. What is the lifespan of a busduct system?

   • With proper installation and maintenance, a busduct system can last several decades.

Technical Questions

7. What is the range of current ratings for your busduct systems?

   • Our busduct systems support current ratings from 100A to 6300A.

8. What are the degrees of protection offered by your busduct systems?

   • Protection levels include IP65, IP66, IP67, and IP68.

9. How do you ensure the reliability of your busduct systems?

   • Through rigorous quality assurance, including 100% product testing before shipment and compliance with international standards.

10. Can your busduct systems be used in seismic zones?

    • Yes, our busduct systems comply with UBc Seismic Zone 4 standards.

11. Are your busduct systems fire-resistant?

    • Yes, we offer fire-resistant busduct systems that comply with CNS14286, JIS C8364, BS6387, and IEC60331 standards.

12. What is the maximum operating temperature for your busduct systems?

    • Our busduct systems can operate reliably at ambient temperatures up to 50°C.

Installation and Maintenance

13. What is the typical installation time for a busduct system?

    • Installation time varies, but busduct systems are designed for quick and easy installation compared to traditional wiring.

14. What maintenance is required for busduct systems?

    • Regular inspections, tightening of connections, and cleaning to prevent dust and debris buildup.

15. Can busduct systems be expanded or modified after installation?

    • Yes, our busduct systems are modular and can be easily expanded or modified.

16. What are the common causes of busduct failure?

    • Common causes include poor installation, lack of maintenance, and environmental factors like moisture and dust.

17. Do you offer training for the installation and maintenance of busduct systems?

    • Yes, we provide comprehensive training for both installation and maintenance to ensure optimal performance and safety.

Product Features

18. What are the advantages of using epoxy resin in busduct systems?

    • Epoxy resin provides excellent electrical insulation, arc resistance, and mechanical strength.

19. What is the significance of the IP68 rating?

    • IP68 rating ensures that the busduct system is dust-tight and protected against continuous immersion in water.

20. How does your busduct system manage heat dissipation?

    • Our systems are designed with unique technical processes that enhance heat dissipation and maintain optimal performance.

21. What safety features are included in your busduct systems?

    • Safety features include mechanical interlocks, high protection ratings, and compliance with electrical safety standards.

22. Do your busduct systems support smart factory integration?

    • Yes, our busduct systems can be integrated with smart factory solutions for real-time monitoring and fault identification.

Service and Support

23. What support do you offer after the installation of busduct systems?

    • We offer regular customer return visits, technical consultation, and prompt assistance in case of equipment failure.

24. Do you provide a warranty for your busduct systems?

    • Yes, we provide a warranty that covers defects in materials and workmanship.

25. How can I get spare parts for my busduct system?

    • We guarantee long-term supply of spare parts and provide them at agreed prices.

26. What should I do if my busduct system needs repair?

    • Contact our support team for assistance. We offer repair services for any equipment failure during normal operation.

27. How do you handle urgent repair requests?

    • We promptly assist in solving failures and repairing equipment to minimize downtime.

Specific Product Questions

28. What is the dense busbar trunking system?

    • It is a high-current busduct system designed for factories and commercial centers, providing reliable power distribution.

29. What is the nano aluminum alloy busbar trunking?

    • It is a lightweight, high-strength busduct system with excellent heat dissipation and electrical performance.

30. What is the fire-resistant busbar trunking?

    • A busduct system designed to withstand high temperatures and prevent flame spread, suitable for fire-prone areas.

31. What is the waterproof busbar trunking?

    • A busduct system with high-performance insulating resin, providing excellent air and water tightness, suitable for outdoor and underwater applications.

32. What is the mini busway duct system?

    • A compact busduct system designed for data centers, banks, and government buildings, offering efficient power distribution in limited spaces.

33. What is the lighting busway duct?

    • A busduct system designed for lighting applications in offices, parking lots, and supermarkets, providing multiple plug-in points for fixtures.

Technical Specifications

34. What are the dimensions of your busduct systems?

    • Dimensions vary by model, with lengths ranging from 500mm to 6000mm and increments of 10mm.

35. What is the maximum current rating for your plug-in boxes?

    • Our plug-in boxes support current ratings up to 1250A.

36. What is the significance of the T-connection in your busduct systems?

    • The T-connection allows for reliable power distribution and easy expansion of the system.

37. What is the voltage drop in your busduct systems?

    • Our systems are designed to minimize voltage drop, ensuring efficient power transmission.

38. What are the mechanical strengths of your busduct systems?

    • Our busduct systems have high mechanical strength, resisting wear, impact, and deformation.

Project and Case Studies

39. Can you provide examples of your busduct systems in use?

    • Yes, we have case studies from various industries including residential, commercial offices, high-rise buildings, and industrial applications.

40. What are some notable projects using your busduct systems?

    • Our projects include installations in the Philippines, Indonesia, Vietnam, Cambodia, and the UAE.

41. How do your busduct systems perform in extreme environments?

    • Our busduct systems are tested for extreme temperatures and have high protection ratings, ensuring reliable performance in harsh conditions.

Customization and Special Requests

42. Can your busduct systems be customized?

    • Yes, we offer customization to meet specific project requirements and specifications.

43. How do you handle special requirements for busduct systems?

    • We work closely with customers to understand their needs and provide tailored solutions, including design and technical support.

44. What information is needed to customize a busduct system?

    • Key information includes current rating, length, installation environment, and any specific features or certifications required.

Environmental and Compliance

45. Are your busduct systems environmentally friendly?

    • Yes, our systems use non-toxic, halogen-free materials and are designed to minimize environmental impact.

46. Do your busduct systems comply with international standards?

    • Yes, our systems comply with IEC, UL, CE, and other international standards for safety and performance.

47. How do you ensure the quality of your busduct systems?

    • Through strict quality control processes, regular inspections, and compliance with international standards.

Expansion and Future-Proofing

48. Can your busduct systems be expanded in the future?

    • Yes, our modular design allows for easy expansion and adaptation to future needs.

49. How do you support future-proofing in your busduct systems?

    • We provide robust design, high-quality materials, and technical support to ensure long-term reliability and flexibility.

Emergency and Backup Solutions

50. Do you offer emergency power solutions with your busduct systems?

    • Yes, we provide solutions for critical power applications, including backup and emergency power distribution.

51. How do you handle power outages with your busduct systems?

    • Our systems are designed for reliability and quick recovery, with support for backup power integration.

Innovation and Technology

52. What innovative features are included in your busduct systems?

    • Features include intelligent monitoring, advanced heat dissipation, and high-strength materials.

53. How do you incorporate technology into your busduct systems?

    • We use CNC equipment, automated assembly, and intelligent production processes to ensure high-quality and innovative products.

Customer Support and Training

54. What customer support do you offer?

    • We provide technical consultation, regular return visits, and prompt assistance for any issues.

55. Do you offer technical training for your busduct systems?

    • Yes, we offer training on product installation, maintenance, and troubleshooting to ensure optimal performance.

56. How can I contact customer support for your busduct systems?

    • You can contact us via phone, email, or our website for any support or inquiries.

Cost and Investment

57. What is the cost of your busduct systems?

    • Costs vary based on specifications, customization, and project requirements. Contact us for a detailed quote.

58. How do your busduct systems compare in cost to traditional wiring?

    • While the initial cost may be higher, busduct systems offer long-term savings in installation, maintenance, and energy efficiency.

59. Do you offer financing options for busduct systems?

    • Yes, we provide flexible financing options to support different project needs.

Efficiency and Performance

60. What is the energy efficiency of your busduct systems?

    • Our systems are designed for high energy efficiency, minimizing losses and optimizing power distribution.

61. How do your busduct systems improve operational efficiency?

    • Through easy installation, reliable performance, and low maintenance requirements.

Certifications and Standards

62. What are the key certifications for your busduct systems?

    • Certifications include IEC61439-6, UL857, CE, CNS14286, JIS C8364, and others.

63. How do you ensure compliance with safety standards?

    • By adhering to international standards and conducting rigorous testing and inspections.

Design and Aesthetics

64. Can your busduct systems be integrated with building design?

    • Yes, our systems are designed to be unobtrusive and can be integrated with architectural elements.

65. What design options are available for your busduct systems?

    • We offer various design options to match different installation environments and aesthetic preferences.

Research and Development

66. Do you invest in R&D for busduct systems?

    • Yes, we have a dedicated R&D team focused on continuous improvement and innovation.

67. What new technologies are you developing for busduct systems?

    • We are exploring smart monitoring, enhanced materials, and improved heat dissipation technologies.

Installation Environment

68. Can your busduct systems be used in hazardous environments?

    • Yes, we offer solutions for hazardous environments, including explosion-proof and corrosion-resistant systems.

69. What are the installation requirements for your busduct systems?

    • Requirements include proper spacing, secure mounting, and compliance with safety standards.

Electrical Specifications

70. What voltage levels do your busduct systems support?

    • Our systems support various voltage levels, including low and medium voltage applications.

71. How do you ensure electrical safety in your busduct systems?

    • Through high-quality insulation, protective enclosures, and adherence to safety standards.

Product Range

72. What types of busduct systems do you offer?

    • Types include dense busbar trunking, nano aluminum alloy busbar trunking, fire-resistant busbar trunking, waterproof busbar trunking, mini busway duct, and lighting busway duct.

73. Do you offer busduct systems for specific industries?

    • Yes, we provide tailored solutions for industries such as data centers, manufacturing, commercial buildings, and residential complexes.

Custom Projects

74. Can you handle large-scale busduct projects?

    • Yes, we have experience with large-scale projects and offer comprehensive support from design to installation.

75. What is the lead time for custom busduct systems?

    • Lead time varies based on project specifications and customization needs. Contact us for specific timelines.

Company Information

76. How long have you been manufacturing busduct systems?

    • We have been in the industry for several decades, with extensive experience in busduct manufacturing.

77. Where are your manufacturing facilities located?

    • Our manufacturing facilities are located in [specific locations].

78. What is your production capacity for busduct systems?

    • We have a high production capacity, capable of handling large orders and quick turnarounds.

Installation Examples

79. Do you have examples of installed busduct systems?

    • Yes, we have numerous case studies and examples of installed systems in various industries.

80. Can I visit a site with your busduct system installed?

    • Yes, site visits can be arranged to showcase our installed systems and their performance.

Customer Feedback

81. What do your customers say about your busduct systems?

    • Our customers appreciate the reliability, efficiency, and ease of installation of our busduct systems.

82. How do you handle customer feedback?

    • We actively seek and address customer feedback to continuously improve our products and services.

Technology and Innovation

83. What technological advancements are you incorporating into your busduct systems?

    • Advancements include smart monitoring, advanced materials, and innovative design for improved performance.

84. How do you stay ahead in the busduct industry?

    • Through continuous R&D, staying updated with industry trends, and listening to customer needs.

Environmental Impact

85. How do your busduct systems contribute to sustainability?

    • By using eco-friendly materials, energy-efficient designs, and minimizing waste during production.

86. Do you have any environmental certifications?

    • Yes, we hold various environmental certifications and comply with green building standards.

Global Reach

87. Do you export your busduct systems?

    • Yes, we export our systems to various countries and regions, supporting global projects.

88. How do you handle international projects?

    • We provide comprehensive support including design, logistics, and installation guidance for international projects.

Future Developments

89. What are your plans for future busduct system developments?
    • Our plans include enhancing smart capabilities, improving materials, and expanding our product range.

Warranty and Service

90. What is the warranty period for your busduct systems?

    • The warranty period varies, but typically ranges from [specific period] based on product type and usage.

91. What services are covered under the warranty?

    • The warranty covers defects in materials and workmanship, including repair or replacement as needed.

Connectivity and Integration

92. Can your busduct systems be integrated with building management systems?

    • Yes, our systems can be integrated with BMS for enhanced control and monitoring.

93. Do you offer solutions for remote monitoring of busduct systems?

    • Yes, we provide solutions for remote monitoring to ensure continuous performance and quick fault detection.

Company Values

94. What are your core values as a busduct manufacturer?

    • Our core values include quality, innovation, customer satisfaction, and sustainability.

95. How do you ensure ethical manufacturing practices?

    • Through strict adherence to ethical standards, fair labor practices, and responsible sourcing of materials.

Customer Engagement

96. How do you engage with your customers?

    • Through regular communication, feedback sessions, and providing comprehensive support and resources.

97. Do you offer product demonstrations?

    • Yes, we offer product demonstrations to showcase the features and benefits of our busduct systems.

Product Lifecycle

98. What is the expected lifecycle of your busduct systems?

    • With proper maintenance, our busduct systems have a long lifecycle, often exceeding several decades.

99. How do you support the lifecycle management of your busduct systems?

    • Through regular maintenance services, spare parts supply, and technical support.

Contact and Information

100. How can I get more information about your busduct systems? - You can contact us via our website, email, or phone for more information and to request detailed brochures or consultations.